IT management costs for small and medium enterprises have skyrocketed in the recent past due to the worldwide shortages in talent as well as hardware. Today, more than ever, businesses need to find innovative ways to reduce their costs while ensuring smooth IT operations to ensure organizational success.
How can businesses reduce their cost and make their internal operations better? With the help of ITOM and ITSM. Wondering what’s ITOM and ITSM and how they impact your business? That’s what we’re going to cover in this piece. So let’s take a look at how ServiceNow ITOM and ITSM platform can help your business.
What are ITOM And ITSM?
ITSM stands for information technology service management and can be summed up as a strategic approach to design, delivery, management, and improvement in the ways businesses use information technology. It’s essentially a set of services and processes that enable your organization to use IT effectively.
ITOM, on the other hand, stands for Information technology operations management and can be summed up as the process of managing the IT infrastructure and services in an organization. Simply put, it helps businesses optimize their business operation with the help of technology to set them up for success.
Our clients have significantly reduced high-priority incidents and outages by unifying ITOM services and ITSM operations using ServiceNow while shortening service restoration times. This saves organizations valuable resources and thousands of dollars.
Benefits of Benefits of Implementing ServiceNow ITOM And ITSM Together to Improve IT Operations
Reduce Infrastructure Costs While Solving Problems Quickly
Data can be used to effectively reduce the cost of IT infrastructure management. By having shared data access between ITSM and ITOM teams, ServiceNow as a platform enables organizations to resolve issues effectively.
The insights from the platform provide a deeper understanding of issues to the stakeholders, who can, in turn, implement solutions that have a measurable impact on the systems. This scalable process makes itsm operations management easier while mitigating risks.
A unified platform with ITSM and ITOM implementation has shown an average of 90% reduction in critical incidents while improving the restore times by about 600% over industry benchmarks. The company also observed a measurable impact on employee experience.
Scale IT To Support Business Goals and Employee Needs
The unification of ITOM and ITSM enables businesses to identify issues as they happen, close to real-time, and provide resolutions with the help of IT automation. This is the foundation of AIOps and predictive intelligence, which are logic-driven automations that give stakeholders greater visibility of issues while efficiently identifying and rectifying problems at scale.
A client of ours was able to achieve phenomenal results with the help of our ServiceNow implementation. On average, they saw a 90% reduction in the time required to create a critical support ticket and improvements to the tune of over 50% in solution accuracy.
Make Remote Service Experiences More Resilient And Compelling
A unified ITOM and ITSM platform gives your IT team the confidence to easily determine the issue’s impact, thanks to shared intelligence and data. This allows for automation at scale while the tickets are assigned to the right solutions groups.
We implemented a self-serve portal for one of our esteemed clients in the healthcare sector, which enabled them to reduce support workload by up to 50%, which reduced the number of redundant service agents across the group saving the organization precious resources.
This self-serve portal pulled data from a unified data warehouse to automatically answer common and frequently asked questions with the help of ML and NLP-based software implementation.
Equip IT To Solve Issues in Leaner And Innovative Ways
ServiceNow enables businesses to implement automation-driven solutions that use predictive intelligence and AI to reduce human errors with ITSM and computer error with the help of ITOM.
This solution helps in the elimination of business silos while providing greater enterprise-level visibility to stakeholders.
How Our ServiceNow Services Help You Reduce Costs and Improve Organizational Efficiency
Our ServiceNow implementation and consultancy services enable your business to cut costs while optimizing existing business processes confidently. We have a proven track record of implementing similar projects, positioning us uniquely to serve the market through our reliable, dependable, and cost-effective solutions.
Are you looking to reap the benefits of unifying your ITOM and ITSM into a single platform with the help of ServiceNow?
Our solutions experts help you determine the best path by discovering your problems, chalking out potential solutions, and testing these solutions as pilot projects within your organization. Once the solutions pass rigorous testing to achieve an organizational fit, we implement them to improve business operations across all departments.
Please speak to our technology champions today to understand how ServiceNow implementation can help your business cut costs while improving efficiency to enable accelerated business growth.
Who We are and What Makes Us an Authority?
This article is written by experts from FlatworldEdge, a reputed ServiceNow services provider. We specialize in ServiceNow implementation, advisory, optimization, remote administration, among others. Contact us to know how our ServiceNow consultation services can enhance your operational efficiency.
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