Over the years, CRMs have developed from software to manage customer relations into full-blown enterprise management tools. One such amazing tool is Microsoft Dynamics 365. Microsoft Dynamics 365 is an all-in-one software package that allows you to transform your core business activities and processes to delight your customers. This software integrates your data, business logic, and processes into a single point of interaction, making it the perfect combination of a CRM and an ERP.
If you’re looking for a business intelligence platform to combine data from various departments like – sales, customer service, operations, marketing, field, and product service, this tool is the perfect fit for you. In today’s topic, we’ll look at the features that differentiate Microsoft Dynamics 365 from the other options and how we can help you make the most from data and intelligence from this tool. So, let’s take a look at the most differentiating features of Microsoft Dynamics 365.
Most Differentiating Features of Microsoft Dynamics 365
In today’s enterprise environment, business administrators are bombarded by the choices of ERPs that they can implement. However, not all softwares are created equal. Here are some features that make Microsoft Dynamics 365 stand out from the pack.
1. Integrates with Office 365
Office 365 is the leading office suite used across businesses of all shapes and sizes. Microsoft Dynamics 365 integrates very effectively with both Office 365 and Outlook 365 or Office Mail, making things a lot easier for all functional departments within the organization. You also get access to automation and templates that the team can deploy in a few simple clicks to turn your leads into customers from a single access dashboard.
2. Leverages Linkedin Sales Navigator
LinkedIn as a platform is perfect for all kinds of prospecting, which makes its integration into the ERP crucial for any organization’s sales and marketing team. Microsoft acquired LinkedIn in 2016 and since then has implemented various solutions that allow Microsoft developed tools like Microsoft Dynamics 365 to leverage it to its full potential.
Your sales team can send InMails and other forms of communication right from the Dynamics 365 CRM, making the workflow more manageable and efficient.
3. Collects and Organizes Data From Various Departments And Sources
Most large businesses often have different solutions for different departments within the same organization, which hampers collaboration and makes data organization a colossal mess. Microsoft Dynamics 365 collects all of this data and neatly organizes it in visual dashboards and tables to be used by the teams and stakeholders as and when required.
Microsoft Dynamics 365 offers solutions for various departments like –
- Sales And Marketing
- Customer Service
- Finance And Operations
- Field Service
- Product Service
- Commerce And Commercial
A detailed list of offerings can be viewed here.
4. Helps Analyze Data With The Help Of AI
Microsoft Dynamics 365 natively integrates with Microsoft Power BI to create beautiful visual representations of your data which speeds up the process of making critical decisions. Power BI has practically limitless capabilities in the business intelligence domain, which makes it the ideal choice for any data-heavy industry in conjunction with Microsoft Dynamics 365.
The tool also has the ability to integrate with the Cortana intelligence suite and Azure IoT stack along with a number of other powerful integrations that add mixed reality and internet of things capabilities to your business.
5. Smart Search
By now, we know how useful this tool is in organizing, sorting, and analyzing data, but this is the best feature of Microsoft Dynamics 365. Yes, Smart search. Data is useless if you can’t harness its power. Smart search ensures you utilize data by helping you sift through information stored in records, contacts, templates, and other sources. The software uses intelligence powered by Cortana to quickly search through a large dataset to get you the information you need without wasting time.
Microsoft Dynamics 365 is offered in two primary variants, i.e. – Microsoft Dynamics 365 Enterprise and Microsoft Dynamics 365 Business. Both of them offer similar features but are aimed at helping your business achieve different business goals.
These features are just the tip of the iceberg. There are many other features that differentiate Microsoft Dynamics 365 from all other competing products in the market. So, let’s look at how we can help you make the most out of these amazing features.
How We Assist You Make the Most Out of Features Offered by Microsoft Dynamics 365
The first step to make the most out of Microsoft Dynamics 365 would be moving to the platform from your existing software and systems.
Our team of experts helps you determine the best configuration of the tool for your workforce and workflow while implementing it on your IT infrastructure. Once that’s set up, our migration experts help you move all your data over to Microsoft Dynamics 365 and train the users with the help of the best possible techniques to ensure the transition goes through smoothly.
The next step would be to help you create the datasets and processes required for your business to grow with the help of smart data intelligence powered by Microsoft Dynamics 365. Our team goes through all the possible permutations and combinations of key features to ensure your workflow gets quicker with the implementation of the tool.
Microsoft Dynamics 365, as the name suggests, is dynamic and modular, which makes it easy to upgrade as your requirements grow and change. Once deployed, our team also helps you ensure that any updates and upkeeps necessary are performed regularly while ensuring any upgrades or changes required are provided as necessary.
Stay agile and delight your customers with an experience they can’t forget. Talk to one of our consultants today and open the door to endless possibilities by learning more about Microsoft Dynamics 365.
Who We Are and What Makes Us an Expert?
This article is brought to you by FlatworldEDGE. We have vast experience in assisting businesses unlock the capabilities of Office 365 for their needs. From requirement analysis to planning and from implementation to post-migration support, we provide end-to-end office 365 implementation services to our clients. If you wish to know more about our services get in touch with us now.
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