“Efficiency is doing things right; effectiveness is doing the right things,” Peter Drucker once said In today’s digital era, Resource Management in ServiceNow has become a shining testament to this philosophy. Serving as a key driver for efficiency and cost-effectiveness, successful implementation of this function can lead to remarkable improvements in project outcomes and operational efficiency. This article highlights the significant role of outsourcing within ServiceNow Resource Management. According to a report by Deloitte, 59%…
